Voice Communications (Amplifier) Officer

Voice Communications (Amplifier) Officer

About Voice

Voice is an innovative grant facility to support rights holders and groups facing marginalisation or discrimination in their efforts to exert influence in accessing productive and social services and political participation. Voice operates in a context where civic space and power is shifting at a fast pace, and often closing rather than opening; where the narrative is negative and underlining marginalisation and vulnerability, rather than the dreams and successful steps made towards a better, more inclusive world. Voice is implemented in ten countries in Africa and Asia and is an initiative of the Netherlands Ministry of Foreign Affairs, implemented by a consortium between Hivos and Oxfam Novib.

Voice is at an interesting juncture, having just entered the three-year extension phase -which started in April 2021. In this phase all ten country teams have a full-time Linking, Learning and Amplification Officer increasing our capacity enormously at national level while having two regional roving Monitoring and Evaluation Officers (one for the Africa region and one for the Asia region). The latter are part of the Coordination Team. To serve this constellation better, we have introduced a structure of two Amplifier (Communications) Officers within the Coordination Team – one with a more external amplification focus (social) media and another one who is more focused on internal knowledge and sharing (website and Newsletters). Jointly with the Programme Manager, and Linking and Learning Coordinator, and Roving M&E officers we are strengthening the Communications strategy (Voice Amplification Strategy or V-AMP) which needs further fine-tuning.

Job context

Reporting to the Programme Manager and Linking and Learning Coordinator within the Coordination Team, the Voice Communications/Amplifier Officer (Internal) is key in Voice’s internal communication through maintaining the website and sharing knowledge between team members. You are responsible for creating, posting and updating content in a timely and detailed manner and through internal groups or Communities of Practice, especially relating to Calls for Proposals, grantees, news, stories and the Linking & Learning components within Voice. You are also responsible for the development and publication of the monthly Newsletter VoiceMail and provide regular statistics on the website and social media presence.

In all your tasks you will closely liaise with the Voice country teams and Coordination Team to support their communication needs.

Result areas

Creativity and innovation in website and products
Timeliness and efficiency
Attention to detail
Your responsibilities

Lead on prompt and effective editing and posting of content on the Voice bilingual website, including Calls for Proposals, grantees, stories, news, and the Linking and Learning components. For the French component you will liaise with the Communications/ Amplifier Officer External.
Lead on developing and editing of the monthly VoiceMail in English and liaise with the Communications/ Amplifier Officer External on the French BoiteVoice.
Strategise the content pipeline of the Voice website as well as support (and where possible lead on) the writing and publications of blogs, stories and other articles amplifying the voices of grantees and rightsholders. This requires close collaboration with the Linking, Learning and Amplification community.
Surface emerging best practices and facilitate their dissemination within and between Voice teams.
Liaise with consultants, such as web developers, product designers, translators etc. to ensure they deliver on time and in compliance with their contract.
In close collaboration with the web developer, introduce new ways of presenting information.

In close collaboration with the Communications/ Amplifier Officer (External) produce regular statistics on Voice’s online presence, feeding into reports to the donor and the quarterly Management Information System.
Help ensure Voice branding and logo guidelines are adhered to by all stakeholders.
Support Voice country teams on their Communication needs.
Key competencies for this position

Result orientation
The formulation of results to be attained from the objectives of Voice in terms of quality and quantity. The basis for managing through decisive actions and evaluations.

Entrepreneurial
Signals opportunities, acts on them and in doing so dares to take responsible risks

Co-operation
To contribute actively to a joint result, also when there is no direct self-interest of a functional or personal nature. To build bridges and find common ground from cultural differences.

Customer orientation
To analyse the wishes and needs of the internal customer and act accordingly.

Planning & Organisation
From a set target, to determine priorities and indicate a ranking of activities and needed resources

Your profile

You are a pro-active, dynamic and innovative communicator with a higher professional education in Communication and with at least 4 years of working experience in this field (although we value the latter more than a degree!). You have affinity with the objectives of Voice. You have knowledge of and experience with WordPress (website development or similar content management systems), Newsletters (Mailchimp), social media (Twitter, Facebook, Instagram), editing, copy writing, developing videos. You are a well-organised, detailed-oriented, independent, decisive and energetic person who doesn’t have a 9 to 5 mentality. You have a keen sense of identifying emerging narratives from stories and conversations from a diverse group of people. You have excellent communication skills both oral and in writing in English (French is a strong asset but not a requirement). Finally, we expect you to have great social interaction skills.

What we offer

We offer a stimulating work environment within a professional international organisation with very dedicated staff. You will be employed by and based in Hivos East Africa. Your gross salary depends on experience and is graded within Scale 11 of Hivos East Africa based on a full time work week. Starting date will be ASAP.

Send your application in writing, including a motivation letter and curriculum vitae and mentioning reference code “Voice-COMMS Officer” to eastafricajobs@hivos.org by the 29 June, 2021. Applications will be reviewed on an on-going basis so early applications are encouraged.

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