Telesales & Admin Assistant at Law Africa Publishing Ltd

6 months temporary contract – Renewable based on performance HR & Admin Department.


The position will be responsible for efficient and professional managing of the front office, handling office admin tasks as assigned, and growing company revenues through on-phone selling and closing deals.

Principal Accountabilities:

Receiving and directing visitors to the respective officers/offices.
Operating the switchboard and transferring phone calls.
Ensure that LawAfrica’s phone lines are answered at all times, messages noted down in the absence of the
parties requested, and follow up to ensure clients are assisted
Tele-sales deliverables – Listening to customers’ needs to generate sales. This entails initiating, handling, and closing sales with potential customers over the phone.
Keeping up to date with all products to be able to serve customers and give the necessary recommendations
Ensure reception area is clean, tidy, and presentable with all necessary stationery and promotional material
Maintaining a call log.
Receive, sort, record, and distribution of daily mail/deliveries or parcels
Offer and prepare refreshments for visitors to the LawAfrica premises.
Replenish consumable and non-consumable items when they run out
Be in charge of the staff daily welfare
Prepare and compile tender documents Qualifications:
A diploma or higher in Front Office or equivalent

A minimum of 2 years of related experience required. Prior telesales experience at a call center preferred
Shown merit and ability in sales conversion at a fast-paced organization
Effective communication skills, both verbal and written
Careful attention to detail.
Ability to function independently with minimal supervision within the scope of the position.
Computer Literate – skills required (MS Office Word and Excel).
Solid phone/customer service skills.
Skills & Competencies:

Pleasant and swift selling skills
Good customer service skills
High level of cleanliness and personal hygiene
Excellent organizational skills
Good communication and interpersonal skills
Ability to prioritize assignments and perform multiple tasks.
Excellent oral and written communication skills;
Attention to detail;

Method of Application
To apply, send your CV and cover letter to and quote the job title on the subject of the email by 21 May 2021.




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