Telemarketer

Telemarketer

In-depth Research Services (IRES) is an international training and consultancy organization with its head office in Nairobi, Kenya. IRES offers a comprehensive portfolio of technical training and education services designed for individuals, and organizations working in agriculture; climate change and environment; disaster management; education; food and…
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A successful telemarketer must be friendly and persuasive. You must be able to understand the customer’s requirements in a short time and present solutions that meet their needs. The ideal candidate will also be patient and cool-tempered to deal with aggressiveness and complaints.

The goal is to promote business growth by expanding the company’s clientele.

Your starting salary will be KES. 20,000 (fixed) to be reviewed upwards after probation and confirmation.

Job Description:

Cold call people using a given phone directory to sell products/Services
Answer incoming calls from prospective customers
Use scripts to provide information about product’s features, prices, etc. and present their benefits
Ask pertinent questions to understand the customer’s requirements
Persuade the customer to buy by demonstrating how our services meet their needs
Record the customer’s personal information accurately in the CRM
Deal with complaints or doubts to safeguard the company’s reputation
Go the “extra mile” to meet sales quota and facilitate future sales
Keep records of calls and sales and record useful information
Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
Answer telephone calls from potential customers who are responding to advertisements
Adjust sales scripts to better target the needs and interests of specific individuals.
Skills required:

1-3 years of previous experience in customer service or telemarketing preferred
Proven track record of successfully meeting sales quotas preferably over the phone
Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems
Excellent communication and presentation skills
Fluency in English is essential, bilingual is preferred
Skilled in negotiation and dealing with complaints
Persistent and results-oriented
Speed and accuracy in typing
Able to accept constructive criticism and continually improve sales techniques
Experience in a position where meeting sales goals was an important indication of performance
High school diploma; BSc/Ba is a plus

Your application should be sent to hr@indepthresearch.org to us on or before CoB Friday, 25th June 2021. Quote the job title on the subject of your email.

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