Reporting to the IT Manager, the position holder will, among other duties be responsible for:
Install, upgrade, support, and troubleshoot Enterprise Applications hosted on Windows Server 2012/2016;
Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime;
Troubleshooting network connectivity in a LAN/WAN environment;
Manage Active Directory; Set up user accounts and workstations;
Manage virtual and physical servers with Windows Server 2012 R2 and Windows Server 2016, 2019 operating systems;
Perform administrative and maintenance tasks to ensure that standards are met, including preventative maintenance on client systems, hardware repair, stocking and organization of hardware, inventory maintenance, and keeping up to date ticketing records as well as technical documentation;
Anticipate, mitigate, identify, troubleshoot, and correct hardware and software issues on servers, and workstations. Escalate incidents as necessary;
Manage vendors, outsourcers, and contractors to secure software products and services;
Works on assignments dealing with the routine and daily operation, use, and configuration of the Moodle LMS;
Maintains procedures and policies to ensure the security and integrity of LMS systems;
Provides troubleshooting assistance for users regarding logging in to the LMS and accessing courses;
Troubleshoots and resolves issues relating to system functionality;
Install, modify, clean, and repair monitors, keyboards, mice, central processing units (CPUs), printers, and other peripherals;
Maintain computer lab functionality: apply several key fixes to system errors; identified and installed new upgrade needs;
Manage laboratory software, test materials, and hardware to ensure security;
Support the use of standard classroom technology (computers and AV systems);
Collaborate with faculty on the use of educational technology in their work;
Serves as point of escalation for support and third-party integration issues, which may include interaction with LMS vendor and other related vendor support services;
Works with the instructional technologist and instructional designers to troubleshoot and resolve technical issues related to accessing the LMS and course content;
Advise academic staff on appropriate tools and design requirements for media‐rich learning resources;
Install and configure software and hardware, manage network servers and technology tools;
Designing and implementing both the physical and wireless networks, including those for computer communications and telecommunications;
Establishes VPN, LAN, WAN, and DMZ specifications by conferring with users; analyzing workflow, access, information, and security requirements; designing router administration, including interface configuration and routing protocols;
Manage the physical and virtual environment (Hyper V);
Manage the physical environment of the server racks including cable management, documentation, labeling, and configuration of KVM switching for console and remote access;
A minimum of a Bachelor’s degree in computer science, information system management, information technology, or other related areas.
Desirable to possess the following certifications; MCSE, CCNA, and ITIL.
Basic Certification on Cloud Technologies either in Amazon We
b Services or Microsoft Azure.
Proven experience as a System Administrator, Network Administrator, or similar role.
High levels of integrity.
Resourcefulness and problem-solving aptitude
Excellent communication skills and high-quality customer service.
Ability to handle multiple projects in a fast-paced environment.
HOW TO APPLY
Interested applicants to send their application letters and updated CVs via the email address – email@example.com quoting Job Ref. ZU/10/25/126 as the subject, indicating the current and
expected salary not later than 25th May 2021.
We regret that only shortlisted candidates will be contacted.
ZETECH UNIVERSITY IS AN EQUAL OPPORTUNITY EMPLOYER
- Address Nairobi
- Salary Will be communicated once short listed
- Qualification Refer to job post
- Experience 2-5 years