Receptionist, Impala Club Kenya.


To provide administrative support to the Club, Members, and Guests for the effective running of the Club.

Education, Skills, and Experience – Hospitality Industry:

The ideal candidate will be a Kenyan citizen who has the following:

Key Qualifications
Professional Qualifications and Experience
Diploma in Front Office operations
Certification in Customer care relations
Proficiency in Computer application
2 years of guest service experience in a reputable organization

Knowledge in Technical Areas (experience);
Receive and welcome members and guests to the Club in a professional manner without discrimination
Operate the Club’s phone by Receiving and transferring incoming calls in a courteous manner
Handle all club inquiries and complaints in an effective manner
Handle and respond to general correspondences
Receive, issue receipts and register all payments from Members and Non-members.
Produce daily summaries and periodic reports.
Guide the new members on the Club’s facilities including Club Tour.

Balance the sales on daily basis and maintain daily reports.
Report any feedback, complaint, or hazard to the relevant authority for effective operations.
Ensure that the health club rules and regulations are adhered to and enforced.
Ensure the safety of all club property under your jurisdiction. Report loss/theft immediately to the manager
Handle all membership queries and respond with relevant information to all inquiries.
Handle all incoming and outgoing membership calls and escalate all technical inquiries to the membership desk.
Daily calling of active members and defaulting accounts and upselling club activities to encourage club patronization by the membership.
Maintaining a complaint log tool and sharing the report on a daily basis with the membership desk.
Compiling details of all inquiries and their nature and forwarding the same to the membership desk for further action.
Any other duty as assigned from time to time.

Method of Application
If you believe you have what it takes to handle this challenging position, kindly and urgently apply via email to

When applying, kindly remember to submit one file containing your Application Letter, and detailed CV

Kindly also indicate details of your current and expected salary, names & addresses of 3 referees, current and previous employers, roles and responsibilities handled to date, together with your telephone contacts. Original Certificates and copies of the same will be presented by those invited for interviews.

Only shortlisted candidates will be contacted for further consideration

Date of Advertisement: 14th June 2021 Deadline: 24th June 2021

Please send one application to avoid disqualification.
Only applications sent for this specific vacancy will be considered
Canvassing will lead to automatic disqualification.

More Information

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